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3As - Guest Perspective
Introduction
Special Note at the time of Lockdown 29 March 2020
Introduction to Hotelier Excellence (1:09)
Who We Are (0:52)
Story of Hotelier Excellence (3:37)
The 3A philosophy and how it applies to Hoteliers (6:17)
360 Degree perspective
Walt Disney's Approach to Success (4:10)
How does it work? (7:44)
How you can apply this at your Hotel (12:11)
Self Learning Exercise
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Introduction to Hotelier Excellence
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