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3As - Bridging the Gap
Introduction
Special Note at the time of Lockdown 29 March 2020
Introduction to Hotelier Excellence (1:09)
Who We Are (0:52)
Story of Hotelier Excellence (3:37)
The 3A philosophy and how it applies to Hoteliers (6:17)
Bridging the Human Dynamic Gap - Approach
Human Connection (6:46)
Non Verbal Connection (9:08)
Verbal Connection (7:54)
Verbal Connection - movie clip (2:13)
Exercise : How do YOU build connections? (0:59)
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Special Note at the time of Lockdown 29 March 2020
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